The Water Quality Association :
WQA Overview :
WQA Education/Certification :
Webinars
Webinars provide valuable education in the comfort of your office and are an economical training solution for one or an entire group. 
Below are upcoming and past webinars, including topics and computer requirements. Space is limited and pre-registration is required.
Upcoming Webinars
Click on the Webinar title to purchase/register. WQA Members, log in to get member pricing.
- Turning Around the Difficult Customer - For Service Personnel
Date: September 9, 2010, 11 am EDT/8 am PDT
Presenter: David P. Scurlock, Direct Professional Services, Inc.
- In this session service technicians will learn how to deal with difficult customer situations they face everyday. This includes recognizing the situation, de-fusing the situation and leaving the customer satisfied at the conclusion of the interaction.
- This interactive session will provide the service technicians with practical steps that they can immediately applied. The results will be less stress for the technician and a satisfied customer.
Preregistration deadline is September 8, 2010.
- Convert the Service Call into Additional Business
Date: September 23, 2010, 11 am EDT/8 am PDT
Presenter: David P. Scurlock, Direct Professional Services, Inc.
- In this second session service technicians will learn a very practical approach to developing additional business with customers they work with.
- We are not turning service technicians into sales people but giving them the basic skills to have a sales focused conversation with the customer after they have successfully addressed the service call.
Preregistration deadline is September 22, 2010.
- Creating Business From Existing Customers
Date: October 7, 2010, 11 am EDT/8 am PDT
Presenter: Kelly Thompson, CWS-VI, Moti-Vitality
Review best practices for setting appointments from an existing customer database and what to do once the appointment is set.
Preregistration deadline is October 6, 2010.
- Sales Appointment Preparation
Date: October 21, 2010, 11 am EDT/8 am PDT
Presenter: Kelly Thompson, CWS-VI, Moti-Vitality
What to do in the hours leading up to a sales presentation.
Preregistration deadline is October 20, 2010.
System requirements:
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer
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Copyright 2010 by the Water Quality Association – All rights reserved.
Water Quality Association
International Headquarters & Laboratory
4151 Naperville Road
Lisle, IL 60532-3696
USA
630 505 0160, Fax 630 505 9637
info@wqa.org, www.wqa.org
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