Business Operations Committee

The Business Operations Committee provides insights and recommendations to the WQA Board of Governors on providing business operations training for WQA members and others in the water treatment industry. The committee helps develop and implement a Board-approved strategic plan for business operations training through online training. sessions, executive training, and the Business Operations Boot Camp now affiliated with the annual WQA Convention & Expo.

Watch a video replay of the Business Operations Committee meeting held online during the 2020 Mid-Year Leadership Conference. Watch here (requires Member log-in).

Committee Charges:

  1. Provides insights and recommendations to the Board of Governors as it relates to business operations training (i.e. programs, webinars, member benefits, and etc.).
  2.  Aid the development and implementation of a Board-approved value proposition for business operations training.

  3.  Aid in the development and implementation of a Board-approved strategic plan for delivering business operations training to WQA members and non-members utilizing the following platforms: Executive Business Operations Training Convention Business Operations Training: Boot Camp Online Business Operations Training

  4. Identify speakers, content, and delivery of business operations platforms and business operations training sessions for any platform as needed.

  5.  Develop and maintain a certificate of completion including: business operations training topics from Convention, Boot Camp, online business operations training, Essentials webinars, and other WQA business operations training topics.

  6.  Explore and recommend creative options for delivering business operations training topics such as, but not limited to, collaboration with state and regional WQA meetings or programs.

  7.  Review satisfaction survey results from business operations training programs and recommend improvements and new ideas for future programs

What We Are Looking For:

  • WQA member individuals representing all categories (e.g. dealers and manufacturer/suppliers)
  • Enthusiasm about the purpose and benefit of supporting WQA
  • Futuristic, visionary and strategic thinkers

Key Skills/Experience:

  • Excellent communication skills
  • Relationship-building skills
  • Opportunity to be in contact with industry professionals, outside of one's own company colleagues, not a requirement

Frequency of Meetings:

  • In Person Meetings: WQA Convention & Exposition, Mid-Year Leadership Conference
  • Conference Calls: Monthly

Staff Liaison: Membership and Development Associate Director Heather Duve

​Visit for information on signing up to serve on a WQA committee or advisory council.

Committee Roster

NameCompany NameRole
Don LineFranklin Water TreatmentBOD Liaison
Candice M. WentlingCertified ActionChairperson
Erica SommerGreat Water USAMember - 1st Term
Ashley GreenAll About WaterMember - 1st Term
Lupe LedezmaCulligan of the Texas Hill CountryMember - 1st Term
Christofer C. RoseberryWater-Right, Inc.Member - 1st Term
John O'DwyerCargill SaltMember - 1st Term
William H. JefferisFreeman Water TreatmentMember - 1st Term
Justin BrazeltonCulligan of Ann Arbor/DetroitMember - 1st Term
Chris WestC-Tech Water Solutions, LLCMember - 1st Term
Judy WalkerAmerican Aqua LLCMember - 2nd Term
Kate StanfordCulligan Of San AntonioMember - 2nd Term
Michael J. McGowanMcGowan Water Conditioning, Inc.Non-Voting Member
Michael HermanUltrapure & Industrial Services, LLCNon-Voting Member
Jennifer L. SmithMoti-VitalityNon-Voting Member
Michael O'DellCulligan of Ann Arbor/DetroitNon-Voting Member
Alena MetznerMetzner's Culligan Quality WaterNon-Voting Member
Chris WilkerCanature WaterGroup U.S.A. Inc.Non-Voting Member
Daniel C. MosierKinetico IncorporatedNon-Voting Member
Monica SanchezA to Z PlumbingStaff Admin
Heather M DuveWater Quality AssociationStaff Liaison
Alex DuffineDuff CompanyVice Chairperson