Instructor-Led Trainings


WQA offers Instructor-Led Training courses that can get professionals well on the pathway toward professional certification. WQA instructors with real-world experience in POU/POE water treatment lead the discussions, answer questions and encourage sharing of ideas in the live, interactive Zoom sessions.

Class sessions are an hour-long, and participants are asked to spend another 30 minutes to an hour on weekly homework assignments. Companies can register several employees to take the course together as a group, which provides support and encouragement for the whole team.

Instructor-led training offers two main advantages:

  1. It helps keep learners on track and progressing through the training
  2. It is better for those who learn by doing rather than reading

WQA currently offers courses that can help prepare learners for taking the certification exams to become a Certified Installer, Certified Water Treatment Representative or Certified Water Specialist.

New courses are offered throughout the year; check the Events page for registration information.

CWR, CWS Coursework

Course 1: Assessing Water Quality Problems

This 14-week course will be the first step toward both the Certified Water Specialist (CWS) and Certified Water Treatment Representative (CWR) titles. Certified Installers looking to take the next step towards the Certified Service Technician title and anyone interested in a deeper knowledge of applying treatment technologies will benefit from this course as well.

 The Curriculum

Click here for a printable PDF listing the course curriculum and course policies.

What’s next?

Assessing Water Quality Problems is the first of three courses necessary to qualify for the CWS exam and the first of two courses necessary to qualify for the CWR exam. The subsequent course closely follows completion of the pre-requisite course.

  • Course 2 (for both certifications) is “Application & Sizing of POU/POE Treatment for Aesthetic Contaminants.” 
  • Course 3 (for CWS) is “Application & Sizing of POU/POE Treatment for Drinking Water Contaminants.” 

Learning Objectives

Upon completing the course, the learner will be able to:

  • Explain the characteristics of water sources and potential contaminants they contain
  • Explain where to find information about contaminants that may be common in their area
  • Explain what to look for at a customer’s site and which questions to ask when investigating potential working water problems and taste/odor complaints
  • Explain the behavior and symptoms of working water contaminants such as hardness minerals, iron, manganese, hydrogen sulfide, and tannins
  • Explain the cause of common taste and odor complaints
  • Determine which water test are needed both on-site and by certified laboratories
  • Accurately perform appropriate water test on-site and collects water samples for laboratory analyses
  • Correctly interpret the results of water tests
  • Explain the benefits of certified products
  • List the standards to which products may be certified
  • Explain the marketing guidelines in the WQA Code of Ethics for the Water Quality Improvement Industry

Installer Training

This course is based on the Certified Installer Training Pathway. Water treatment installers who complete the 16-week course and all associated homework and have at least six months field experience in installation will be eligible to take the Certified Installer exam.

Course Competencies

  • Understanding and applying a safe workplace, including appropriately using Personal Protective equipment.
  • Installing equipment according to Local, State, Federal Plumbing Codes and manufacturer instructions.
  • Identifying water softeners, filters, disinfection equipment, reverse osmosis; their basic application, installation, and start-up procedures as per manufacturer and code requirements.
  • Installing equipment in the correct direction of flow and treatment train sequence.
  • Verifying equipment performance is to spec and training end-user on operation and maintenance.
  • Using selected tools to measure, create piping connections, fastening supports and hangers.
  • Using water test reports, manufacturer manuals and related plumbing code references.
  • Identifying product certification standards and claims.
  • Applying the guidelines in the WQA Code of Ethics.

The Curriculum

Click here for a printable PDF listing the course curriculum and course policies