WQA Contracted Mentor Program

What is it:

WQA would like to make available paid mentors for hire for learners interested in becoming certified who do not have a mentor readily available within their company. The paid mentors would replace the volunteers who have so generously given of their time over the last several years.

The greatest need is often for dealer and distribution company owners who are new to the industry, as well as individuals within plumbing or well drilling companies tasked with the water treatment portion of the business.

As the actions of anyone involved with water treatment reflect on everyone in the industry, WQA’s goal is to insure, through the professional certification program, that all practitioners in the POU/POE water treatment space are well trained and knowledgeable in water treatment and adhere to the practices outlined in the industry Code of Ethics.

WQA would maintain a list of approved mentors for learners to select from. The mentors will set their own fees for their services and collect payment directly from the learners.


Mentor Qualification:

Regardless of the certification training pathway being pursued by the learner, mentors must have a minimum of 5 years’ current experience in the focus area they will be mentoring. They should be able address a wide variety of treatment equipment and applications, both POU and POE. Verification of the experience would be comprised of recommendations from 3 industry colleagues.

The focus areas are (related certification titles in parentheses):

  • Treatment configuration/application (CWR, CWS, MWS)
  • Installation (CI)
  • Troubleshooting of existing systems (CST)


Additional criteria per certification title being pursued by the learner are as follows:

  • CWR mentors: should hold a CWR, CWS, or MWS certification. Sales experience is preferred but not necessary
  • CWS mentors: should hold a CWS or MWS certification
  • CI mentors: should hold a CI or CST certification
  • CST mentors: should hold a CI, CST, or MWS certification; field experience must include frequent troubleshooting activity


Mentors must also complete a brief training course from WQA that presents tips on teaching and mentoring in general, the intended training outcomes of specific MEP modules, and how to use available support tools.


Mentor Conduct:

The Mentor Code of Conduct is defined in the Mentor Agreement signed between the Mentor and WQA. Specific points include:

  • Dedication to training excellence
  • Dedication to the learner and recognition of the need to respond promptly to submitted question and activities
  • Protection of Learner’s intellectual property
  • Impartiality and Product Neutrality


 Application Process:

To participate in the Contract Mentor program, candidates will need to complete the following three steps:

  1. Submit the experience verification form
  2. Sign the Mentor Agreement, once approved to do so
  3. Complete the Mentor Training