News Releases

WQA provides coronavirus checklist for members
Encouraging safe practices for interacting with customers

LISLE, Ill. (April 3, 2020) – The Water Quality Association (WQA) is providing its members with a checklist to help companies respond to the needs of customers during the Coronavirus crisis. WQA recommends members print out the guidance and give it to employees who remain on the job during the crisis.

Among other items, the checklist:

  • Advises WQA member companies to suspend all telemarketing and in-home sales during the crisis
  • Recommends following all guidance from the Centers for Disease Control and Prevention (CDC)
  • Suggests preparing and training all service and delivery crews with proper protocols such as using protective gloves and personal protection equiopment and frequent handwashing

The checklist can be found on the WQA website, as one of dozens of coronavirus resources available at Other resources include a customizable letter to customers, a Q&A on essential services and links to assistance available for small businesses.

Consumers should be advised that based on current evidence, the risk to water supplies from COVID-19 is low, according to the EPA.

CDC information on COVID-19 and drinking water:

EPA information on COVID-19 and drinking water:


WQA is a not-for-profit trade association representing the residential, commercial, and industrial water treatment industry. WQA’s education and professional certification programs have been providing industry-standardized training and credentialing since 1977.  The WQA Gold Seal certification program has been certifying products that contribute to the safe consumption of water since 1959. The WQA Gold Seal program is accredited by the American National Standards Institute (ANSI) and the Standards Council of Canada (SCC).