News Releases

Water Quality Association says spring weather increases likelihood of door-to-door scams
Reminder: WQA does not sell products or use scare tactics

LISLE, Ill. (May 18, 2021) – With warmer weather and the easing of masking restrictions, an increase in door-to-door solicitations is leading the Water Quality Association to once again call attention to solicitations in which companies falsely represent WQA in offering to test a home’s drinking water or sell water treatment devices. In particular, consumers should be wary of sales representatives playing on their fears about COVID-19, which has not been shown to be a risk in home drinking water.

"The Water Quality Association is a trade association, does not itself sell water treatment products, and does not solicit door-to-door,” said WQA Executive Director Pauli Undesser. "WQA has a strict code of ethics for our members, including manufacturers of water treatment products and those who install, maintain and service treatment products. They don’t use scare tactics or sham selling techniques to generate business."

Even so, WQA continues to hear reports from around the country about people falsely claiming to represent WQA, misrepresenting themselves to sell water treatment products or offer water testing, or participating in predatory lending activities. Most recently, Houston area solicitors falsely claimed to represent the association. WQA is vigilant about investigating and shutting down such practices whenever possible.

WQA is also warning consumers to be wary of sales representatives playing on fears about COVID-19. The U.S. Environmental Protection Agency continues to advise the public that the coronavirus has not been detected in drinking-water supplies and that the risk is low.

The Water Quality Association operates the Gold Seal Product Certification Program and Laboratory for the evaluation, testing and certification of water treatment technologies. It does not provide testing services directly to consumers and does not solicit door-to-door or over the telephone.

WQA recommends homeowners have their water tested by a water treatment professional or certified lab. WQA members in your area can be found using WQA's Find Water Treatment Providers tool. The Association offers other suggestions for finding reputable water treatment professionals on its website.

In addition, WQA recommends treatment products that have been tested and certified to industry standards. Consumers can visit WQA’s product certification listings to search WQA’s database of certified products.

CDC information on COVID-19 and drinking water: https://www.cdc.gov/coronavirus/2019-ncov/php/water.html

EPA information on COVID-19 and drinking waterhttps://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater
 

WQA is a not-for-profit trade association representing the residential, commercial, and industrial water treatment industry. WQA’s education and professional certification programs have been providing industry-standardized training and credentialing since 1977.  The WQA Gold Seal certification program has been certifying products that contribute to the safe consumption of water since 1959. The WQA Gold Seal program is accredited by the American National Standards Institute (ANSI) and the Standards Council of Canada (SCC). WQA publishes a consumer-friendly website, BetterWaterToday.org.

wqa.org

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