Certified Water Treatment Representative (CWR) Path

This course addresses the following:

• Identifying potential contaminants in a water sample based on the characteristics of the water source, known contaminants of concern in the area, and aesthetic symptoms
• Interpreting lab test results for regulated contaminants
• Determining which water tests are needed both on-site and by certified laboratories
• Accurately performing appropriate water tests on-site and collecting water samples for laboratory analyses
• Correctly interpreting the results of water tests
• Explaining the benefits of certified products and which standards are needed for which treatment claims
• Explaining the marketing guidelines in the WQA Code of Ethics for the Water Quality Improvement Industry
• Collecting all relevant data needed to size treatment technologies, including information on:
  • Premise plumbing
  • Space limitations
  • Drainage considerations
  • Customer water usage patterns
• Determining and applying treatment technologies to address identified aesthetic contaminants and customer concerns while adhering to local code requirements for materials, product certification, and waste management
• Accurately explaining the need for treatment, treatment options, and maintenance requirements to the customer while adhering to the guidelines in the WQA Code of Ethics and following local consumer protection laws and regulations in all sales transactions.
• Recognizing the limitations of personal expertise and appropriately seeking assistance from more knowledgeable personnel.