Incomplete Instructor-Led Course Policy
Individuals enrolled in a WQA Instructor-Led Course have 45 days from the last day of class to complete any outstanding homework assignments or the course will be marked as incomplete. Incomplete courses will not be counted towards meeting the qualifications required to take a WQA certification exam.
WQA Instructor-Led Course Transfer Policy
The purchase of an instructor-led course can be transferred to another individual up until one week before the start of the first class and will cover 100% of the complete registration fee. Transfer requests made after one week before the start of the first class and up until week four of the course will cover 50% of the complete registration fee for the transferee.
No transfers will be accepted after week four of the course.
Bundled CWR, CWS, or CST Instructor-Led Courses Cancelation/Refund Policy
Registrants who purchased a bundled CWR, CWS, or CST WQA Instructor-Led Training and Certification Pathway have up until one week before the start of their first course to request a refund and will receive a refund of 80% of their complete registration fee.
Registrants who purchased a bundled CWR, CWS, or CST WQA Instructor-Led Training and Certification Pathway WQA Instructor-Lead Courses have up until one week before the start of their second course to request a refund and will receive a refund of 50% of their complete registration fee.
No refunds will be issued after one week before the start of the second course. The complimentary exam is non-transferable.
WQA Instructor-Led Course Cancelation/Refund Policy
Registrants who purchased an individual WQA Instructor-Led Course have until one week before the start date to request a refund and will receive a refund of 80% of their registration fee. Registrants have until the third week of the class to drop the course and receive a 50% refund. Refunds will not be issued after the third week.
Self-Paced Online Course Subscription Expiration Policy
The learner has access to the purchased self-paced online course for 1 year (364 days) from date of purchase.
Self-Paced Online Course Transfer of Subscription Policy
If less than 25% of the coursework has been completed, the subscription to the online course can be transferred to another individual. The expiration date of the course subscription does not change upon transfer. A course can only be transferred up to one time.
Self-Pace Online Courses Cancelation/Refund Policy
Refunds will not be issued for self-paced online course purchases.
Accelerated Path (Experienced Track) to Certification Purchase Cancelation/Refund Policy
Refunds will not be issued for experienced track bundles. This includes any self-paced online courses, challenge tests, and exams.
Complimentary Exam Expiration Policy
Learners completing WQA’s instructor-led training, who received a complimentary exam at the time of purchasing their training, will have 45 days from the last day of class to complete any outstanding homework assignments and schedule their certification exam. Refunds are not issued for complimentary exams. Individuals can still schedule their exam after the 60-day period has expired, by registering and paying for the exam. Note: Exams cannot be scheduled until all homework has been completed and accepted by the instructors. Learners should allow several days’ turn-around time for grading and for the possibility that the homework will not be approved on the first pass.
All exam scheduling requests must be received by WQA at least two weeks prior to the desired test date. The exam must be completed no later than 60 days after the last class.
Example: If the last day of your final course to meet the exam qualifications is Wednesday April 24th, you have 45 days to complete any outstanding homework assignments and schedule your certification exam. The exam date must be no later than 60 days after the last class.
Purchased Exam Cancelation/Rescheduling/Refund Policy
Examinees must provide at least 48 hours notice to cancel their scheduled exam time and reschedule. Refunds are not issued for exam purchases.
Reinstatement of Expired Professional Certification
WQA’s professional certifications are valid for three years. If a person’s certification has not been renewed by the cycle’s expiration date, the certification is considered lapsed or expired. The person will be considered “decertified” and the person’s name will not appear in the online Certified Professionals directory.
Expiration Due to Lack of Credit
A person whose certification has lapsed for failure to earn the required CPD credits must retake and pass their most recent examination in order to become recertified. The recertified person will then begin a new three-year certification cycle, and must earn the required CPD credits within that new cycle. Credits from the previous cycle will not carry over. Reinstatement by such means may not occur more than two cycles in a row.
Expiration Due to Lack of Payment
A person who had already earned all of the required CPD credits needed by the recertification deadline but has allowed the certification to lapse because of non-payment of the certification renewal fee, is eligible to seek reinstatement up to five months after the expiration date and thereby avoid retaking their last certification exam. Reinstatement without examination requires that the eligible person pay the regular certification renewal fee plus an additional $50 reinstatement fee no more than five months after the expiration date.
The reinstated person will then begin a new three-year certification cycle and must earn the required CPD credits within that new cycle. Credits from the previous cycle are considered null and void and will not be carried over. If the person does not meet the reinstatement deadline, he or she must retake their most recent exam to be recertified and pay all applicable exam fees.