The customer experiences the company, not just one department. Participants will explore how daily interactions, decisions, and responsibilities contribute to customer confidence and satisfaction. Together, we’ll discuss the important role every team member plays in creating a positive customer experience and representing the water treatment industry professionally.
About the Series
From Role Player to Industry Professional is a six-part webinar series curated by WQA’s LEAD Engagement Network as a special division of its Mentorship Program for 2027. Designed for field technicians, office staff, customer service representatives, dispatchers, warehouse team members, and other early-career water treatment professionals, the series explores the skills, mindset, and professionalism that support career growth and strengthen the water treatment industry.
Registration Information
Complimentary for WQA members. Registration is required.
This session features a live presenter and live breakout discussions with fellow participants.