Helping your customers understand their CCR

What does a Consumer Confidence Report really tell you about your community’s drinking water? In the latest episode of the Water Quality Association Podcast, Chemical engineer, longtime water treatment consultant and WQA Hall of Fame member Peter Cartwright, MWS, explains what these reports contain, how they relate to federal drinking water standards and why they may not answer every question a consumer has about water quality.

Cartwright also discusses regulated and emerging contaminants, including PFAS, and explains why water treatment dealers should understand the reports issued in the communities they serve. That knowledge can help professionals answer customer questions, provide useful context and build credibility without using fear as a sales tactic.