The WQA Podcast, host Wes Bleed sits down with longtime industry leader and former WQA board member Doug Ramer, MWS, CWR, of Martin Water Conditioning to discuss how intentional acts of kindness can strengthen customer relationships, improve company culture, and elevate the reputation of water treatment professionals.
The conversation builds on Ramer’s popular presentation at the 2026 WQA Convention & Expo in Miami Beach. He shares practical examples and personal experiences that demonstrate how meaningful listening, relational service, and empowering employees to care for customers can create lasting trust and loyalty. The discussion explores how kindness goes beyond simply “being nice” and can become a powerful business strategy that benefits employees, customers, and the communities we serve.
The Impact of Kindness on Your Business
WQA Podcast
The Water Quality Association is the leading voice of the water treatment industry. WQA Podcast features experts and members of WQA who can comment on issues affecting water quality.
