Business Operations Report


Reviewed: 22 September, 2022

How Can the Business Operation Report Improve My Business?

The WQA Business Operations Report is a new online interactive business tool for WQA dealer members in the U.S. to analyze the success of their business and compare their performance to the industry in five key areas:

  • Profile (size and location)
  • Financial (expenses and profitability)
  • Business Operations & Sales
  • Compensation
  • Employee Benefits & Training

A team of experts created the tool to work for companies of ANY size, with single or many locations.

Now Open for Participation with FY 2021 Data

 NEW – You could receive a complimentary one-on-one consultation

Dealers are invited to participate in the next round of the Business Operations Report with fiscal year 2021 data.

Enter your dealership’s FY 2021 data in the report and you could be selected for a complimentary industry expert consultation! Two randomly chosen data participants will receive a one-hour one-on-one consultation with Amanda Crangle (owner, Lamplight Digital Media) or Candice Wentling, MWS (Director, Certified Action) to discuss your results, how your business stacks up against others of your size or in your region and how specifically to use that rich benchmarking data to make adjustments that push your business to an even more competitive level. The deadline for FY 2021 participation in the report is Sept. 30. 

Click here to login to the WQA Business Operations Site and enter your data today!

Companies that participated in previous rounds are encouraged to continue to participate and access multi-year trending charts of their company’s data compared to the industry. Data entry for these companies should be quick and easy. Simply use the “Copy Prior Year Data” feature to copy data forward and update as appropriate.

Companies who are new to the report should follow the instructions below to get signed up:

Sign-Up Instructions

  • Dealers who plan to participate with a single location should visit the Business Operations Reporting Site and click on the option to sign-up and get started.
  • Dealerships with multiple locations that wish to participate should contact for sign-up assistance so that all locations can be accessed with a single login

*Please note that your Business Operations Report account is separate from your WQA membership account.

Using the Report

To demonstrate how you can use the benchmarking data in this report to make your business better, WQA members Candice Wentling, MWS, of Certified Action and Amanda Crangle of Lamplight Digital Media looked at just a few data points from FY 2019 in this report during the 2021 Mid-Year Leadership Conference: