Topic: Code of Ethics

  • WQA members role play good/bad examples of customer interaction

    In this week’s WQA Radio podcast, we feature part of a session at the WQA Mid-Year Leadership Conference in Lake Tahoe, CA. It was an entertaining presentation of how to and how not to deal ethically with potential customers. You’ll hear from moderator Justin Brazelton, CWS, of Culligan of Ann Arbor/Detroit; DJ Shannahan, MWS, CI,…

  • WQA Code Of Ethics

    This week’s episode of WQA Radio features a conversation with WQA Chief Legal Officer Mike Sennett about the WQA code of Ethics, which WQA members pledge to uphold as a condition for joining the association.