Audience: Dealer
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Unlocking the Well Water Opportunity
Longtime WQA member, instructor and Lifetime Membership Award recipient Paul Friot shares practical guidance for water treatment professionals looking to better serve private well customers.
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Product Certification Standards Update (up to .25 CPD)
Presenter: Rick Andrew, consultant CPD: Water treatment pros certified through WQA can earn 0.1 Continuing Professional Development credit for live attendance and an additional 0.15 CPD for passing a quiz. Cost: Free for WQA members$89 for non-members Register: https://my.wqa.org/merchandise?id=8aafe36d-b27f-f111-9b48-7c1e5297dbf6(wqa.org login is required) About the Presenter: Rick Andrew is a consultant helping manufacturers and other organizations…
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Seeing Yourself as a Water Treatment Professional (East)
Your job is bigger than the task. Participants will explore the larger purpose of the water treatment industry and how every role contributes to customer trust, service, and company reputation. Together, we’ll discuss professionalism, industry impact, and the important role each of us plays in serving customers and communities. About the Series From Role Player…
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Seeing Yourself as a Water Treatment Professional (West)
Your job is bigger than the task. Participants will explore the larger purpose of the water treatment industry and how every role contributes to customer trust, service, and company reputation. Together, we’ll discuss professionalism, industry impact, and the important role each of us plays in serving customers and communities. About the Series From Role Player…
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Communication That Builds Trust (East)
Clear communication helps build trust and prevent problems before they happen. Participants will explore the habits and skills that support effective communication with customers, coworkers, supervisors, and other departments. Together, we’ll discuss how communication contributes to professionalism, teamwork, and a positive customer experience. About the Series From Role Player to Industry Professional is a six-part…
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Communication That Builds Trust (West)
Clear communication helps build trust and prevent problems before they happen. Participants will explore the habits and skills that support effective communication with customers, coworkers, supervisors, and other departments. Together, we’ll discuss how communication contributes to professionalism, teamwork, and a positive customer experience. About the Series From Role Player to Industry Professional is a six-part…
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Customer Experience From Every Seat (East)
The customer experiences the company, not just one department. Participants will explore how daily interactions, decisions, and responsibilities contribute to customer confidence and satisfaction. Together, we’ll discuss the important role every team member plays in creating a positive customer experience and representing the water treatment industry professionally. About the Series From Role Player to Industry…
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Customer Experience From Every Seat (West)
The customer experiences the company, not just one department. Participants will explore how daily interactions, decisions, and responsibilities contribute to customer confidence and satisfaction. Together, we’ll discuss the important role every team member plays in creating a positive customer experience and representing the water treatment industry professionally. About the Series From Role Player to Industry…
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Using AI for Your Water Treatment Business
Artificial intelligence may still sound like an idea from the future, but it is already changing how businesses work, including those in the water treatment industry.
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The Impact of Kindness on Your Business
The WQA Podcast, host Wes Bleed sits down with longtime industry leader and former WQA board member Doug Ramer, MWS, CWR, of Martin Water Conditioning to discuss how intentional acts of kindness can strengthen customer relationships, improve company culture, and elevate the reputation of water treatment professionals.