NEW in 2026!
Experience one of the most popular benefits of WQA membership – access to WQA professional training programs – by sampling some course offerings for free this year.
Beginning in 2026, WQA member companies can choose up to two free classes for up to two employees annually from an exclusive menu. Each class provides up to 0.25 Continuing Professional Development (CPD) credit* for WQA-certified personnel.
It’s our way of introducing you to top quality WQA training, while thanking you for your WQA membership. In addition to this new benefit, WQA members continue to receive discounts on WQA Professional Certification & Training programs, standalone education courses, webinars, and registration fees for the education-filled WQA Convention & Expo.
Credit is assigned to the person registered for the class. The person who will receive credits must be the one to complete the purchase/registration process. Once purchased, classes cannot be reassigned.
Take a few minutes to browse the individual video previews below, and when you’re ready, a single click on the ‘Get Started’ button is all it takes to access your complete 5-course bundle. Questions? Contact us at education@wqa.org.
*with completion of a quiz
Navigating the Unknown: Applying Treatment with Limited Information (0.25CPD*)
Presenter
Justin Mest CWS
Product Applications Specialist
A.O. Smith North American Water Treatment Engineering
While product certification covers a wide array of water quality conditions, water treatment professionals inevitably will happen upon rarely encountered, abnormally high concentrations – or, rather, unique cocktails – of contaminants. This presentation explores methodologies and resources for identifying the nature of little-known contaminants and scenarios, and potential treatment options. The discussion includes essential contaminant properties to understand, how to translate said properties into potential treatment options, and the limitations of relying solely on bench testing.
Course preview:
Debunking POU RO Myths (0.25 CPD*)
Presenter
Peter S. Cartwright, MWS, PE
President
Cartwright Consulting Company
The most common myths around reverse osmosis (RO) treatment of drinking water are that
1) it removes all contaminants and
2) efficiency and recovery measure the same thing.
This presentation focuses on the operation of point-of-use RO systems, the concept of percent rejection, and the influence of the storage tank and usage patterns on performance.
Course preview:
This Water Is Terrible! Fix It! (0.25 CPD*)
Presenters
Paul Friot, MWS, CI, CST, CWR
Consultant
Get Water Answers
Kelly Thompson, MWS, CST, CI
President
Moti-Vitality
You get a call from a customer: they have a water problem and they want you to fix it and they’ll even tell you what they think you should sell them. But who’s the expert here? And what do you, as the expert, need to find out from the customer to fully understand the problem and correctly identify the solution?
Course preview:
Softening Water with High TDS (0.25 CPD*)
Presenter
Charles F. “Chubb” Michaud, MWS
CEO/Technical Director
Systematix Company
There are many factors that “push and pull” the water softening reaction. One of those is Total Dissolved Solids of the feed water. This presentation discusses the TDS limits in relation to the Equilibrium Equation. The relationship of TDS, sodium level vs hardness, leakage and salt level is presented.
Course preview:
Tannins & Silica Reduction Using Ion Exchange (0.25 CPD*)
Presenter
Bill Jandrlich
Southeast Technical Account Manager
Purolite
Silica and tannins are commonly occurring nuisance contaminants. Silica can significantly impact equipment efficiency by forming scale and deposits while tannins lead to unappetizing discolored water and potential disinfection byproducts when chemical disinfection is added to tannin-containing water. Properly designed anion exchange treatment can be effective method for addressing both problems.